Terms & Conditions

Terms & Conditions

1. Agreements

The agreement consists of these terms of sale, the information in the order, and any separately agreed conditions. In the event of a conflict between the information, the information separately agreed between the parties shall prevail, provided that it does not conflict with mandatory law. The contract shall also be supplemented by the relevant legal provisions governing the purchase of goods between traders and manufacturers.

2. Partners

Seller is
Lebull Products AS
Biterudveien 1 B, 1383 Asker
lebullproducts@gmail.com
+47 40332644
Org.nr. 925958964
and is referred to as the seller.

The buyer is the consumer making the order and is referred to as the buyer.

3. Price

The price quoted for goods and services is the total price payable by the buyer. This price includes all fees and additional costs. Additional costs that the seller has not informed about before the purchase are not to be borne by the buyer.

4. Conclusion of agreements

The contract is binding for both parties when the buyer has sent their order to the seller. However, the contract is not binding if there has been a typing error in the offer from the seller in the ordering solution in the online shop or in the buyer's order, and the other party realized or should have realized that there was such an error.

5. Payments

The seller can demand payment for the goods from the moment they are sent from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller may reserve the purchase price on the card when ordering. The card will be charged on the day the goods are dispatched. In the case of payment by invoice, the invoice to the buyer will be issued upon shipment of the goods. The payment period is stated on the invoice and is a minimum of 14 days from receipt. Purchasers under 18 years of age cannot pay by subsequent invoice.

6. Delivery

Delivery takes place when the buyer, or their representative, has taken possession of the item. If the time of delivery is not stated in the order solution, the seller must deliver the goods to the buyer without undue delay and within 30 days of the order from the customer. The goods must be delivered to the buyer unless otherwise agreed between the parties.

Please note that fragile items, such as glass products, are packed with extra care. If you receive damaged goods, you must report the damage within 48 hours to be eligible for a replacement or refund.

Shipping costs are calculated based on weight, dimensions, and the delivery destination. For larger or fragile items, special handling fees may apply.

7. The risk of the product

The risk of the goods shall pass to the buyer when they, or their representative, have received the goods in accordance with point 6. For fragile goods, such as glass products, the risk passes to the buyer once the item has been received. In case of damages during transport, please notify us within 48 hours.

8. Right of withdrawal

Unless the contract is exempted from the right of withdrawal, the buyer may contest the purchase of the goods under the Right of Withdrawal Act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the beginning of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday, or bank holiday, the period is extended to the next working day.

The time limit is deemed to have been observed if notification is sent before the expiry of the time limit. The buyer has the burden of proving that the right of objection has been exercised, and the notification should therefore be made in writing (objection form, e-mail, or letter).

The buyer may try or test the goods in a proper way to determine the nature, characteristics, and functioning of the goods, without losing the right of withdrawal. If the sampling or testing of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.

If you receive fragile items, such as glass products, opened items or those not in their original condition cannot be returned unless defective. Damaged goods must be reported within 48 hours of receipt.

9. Delay and non-delivery - buyer's rights and time limit for reporting claims

If the seller does not deliver the goods or delivers them late according to the contract between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules of Chapter 5 of the Consumer Protection Act, withhold the purchase price, demand performance, cancel the contract and/or claim damages from the seller.

In the case of claims for default, the notification should be in writing to Hallo@lebullproducts.com for evidentiary purposes.

10. Defects - buyer's rights and warranty period

If there is a defect in the goods, the buyer must, within a reasonable time after it has been discovered or should have been discovered, notify the seller that they intend to invoke the defect. The buyer always has to complain in time if this happens within 2 months from the time the defect was discovered or should have been discovered. The complaint can be made within two years after the buyer took possession of the goods. If the goods or parts thereof are intended to last significantly longer than two years, the warranty period is five years.

For fragile items, returns are only accepted if the product is defective or damaged upon arrival, and must be in the original packaging.

11. Rights of the seller in the event of default by the buyer

If the buyer fails to pay or to fulfill the other obligations under the contract or the law, and this is not due to the seller or to circumstances on the seller's side, the seller may, according to the rules of the Consumer Protection Act Chapter 9, keep the goods back, demand performance of the contract, demand the contract be rescinded, and demand damages from the buyer. The seller will also be able to claim interest for late payment, a collection fee, and a reasonable fee for uncollected goods.

12. Guarantee

Warranties given by the seller or the manufacturer give the buyer rights in addition to those the buyer already has under mandatory law. A guarantee thus does not limit the purchaser's right to complain and to claim in case of delay or defect under points 9 and 10.

13. Personal information

The controller of the personal data collected is the seller. Unless the buyer agrees otherwise, the seller may, in line with the Personal Data Act, only collect and store the personal data necessary for the seller to perform its obligations under the contract. The buyer's personal data will only be disclosed to others if necessary for the seller to perform the contract with the buyer, or in cases provided for by law.

14. Conflict resolution

Complaints shall be addressed to the seller within a reasonable time, see points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this fails, the buyer may contact the Consumer Council for mediation. The Consumer Council can be reached by telephone on 23 400 500 or at www.forbrukerradet.no.